When attending your first Doolandella Appointment

We suggest that you allow at least one extra hour for locating the Clinic. We have supplied you with a very comprehensive map for directions. The recommended method of travel is by car. Local shops and restaurants are available but we suggest you bring a light lunch and enjoy the gardens

No Time?

Those of you, who have no time for meandering, should speak with our staff to determine the best time for your appointment.

Email service

Our e-mail will be checked daily (Monday to Friday). Phone & fax services will continue as usual. You will now be able to more economically organise your scripts, test results & minor case management queries by email. Clinic staff will continue to assist you in ordering your supplements from ourselves and from other sources

Payment of Fees

Payment of consultation fees is to be made at the time of the appointment. Fees may be paid by cash, cheque or credit card.

• Click here to view our full schedule of fees for Dr Mel Sydney-Smith 

Appointments:

New clients usually require 2 appointments of approximately 3 to 5 hours duration to allow for a full assessment and
discussion of their health needs and subsequent health program. An individualised dietary program will be prepared
by our nutritionist and this appointment will require 60-90 minutes. Appointments are usually spread over a period of 4 weeks to allow for completion of pathology, radiology and “in-house” tests.

Interim Appointments with Paramedical Staff:

Interim appointments provide an ongoing professional service to monitor and report on your health status and make suitable changes to your body’s needs. Specially trained staff, under the guidance of the doctor, carry these out.
Interim appointments are important as they provide the doctor with ongoing information on your recovery progress and allow for appropriate fine tuning of your diet and nutrient supplements.

Cancellations:

We request that cancellation of appointments be made at least 24 business hours before the due date. As we are usually booked well in advance, this will enable us to allocate your appointment to a waiting client. We appreciate your care and consideration in this matter.

Waiting Time:

We understand your time is valuable and endeavour to adhere to the appointment schedule. However, as we are
committed to providing a comprehensive professional service to all clients, appointments often continue beyond
the scheduled time. Also, emergencies do occur and are unpredictable. We ask for your understanding and compassion in these matters. We do recommend that you book adequate time and allow for delays with regards to other engagements after your clinic appointment.

Clients who attend this clinic often have complicated health problems which have not been adequately addressed by the more “mainstream” medical practise. Perhaps your problems fall into this category. Because of this, it is extremely difficult to arrange for clients appointments to run strictly to schedule. In other words, Dr. Sydney-Smith often runs late with appointments. He does not consider his time is more important than yours. Instead, it is his commitment to the good management of each patient that really matters. Human beings and their needs do not fit into neat appointment packages. We do attempt to schedule appointments to accommodate people’s needs but are not always successful, as we do not have a crystal ball or a magic healing wand.

It may have taken you a long time to find us - so now you’ve found us value us as we value you. We are good at what we do and our priority is your good health. We have found that it is best to take the time it takes to:

1. manage you well
2. ensure that you understand what it is you need to do and
3. recover your health to its best possible level.

Medical Telephone Enquiries:

We provide this service between 8.30 - 9.30am from Monday to Thursday.
This service is for simple queries only and should take about 3-4 minutes only per call. More ext
ended enquiries are considered to be telephone consultations and will be charged accordingly.

Telephone Consultations:

Telephone consultations are popular with interstate and rural clients who are unable to travel to the clinic. They are
charged as regular consultations but do not, however, attract a Medicare rebate.
An appointment time is required and payment arrangements are by credit card only.

Medical Scripts:

These can be arranged during the telephone enquiry time.
A prescription fee of $35.00 is charged and payable, in advance, by cheque or credit card. No Medicare rebate applies to this service. Scripts can also be arranged at medical & paramedical consultations.